Unified Communications is an evolving communications technology architecture which automates and unifies all forms of human and device communications in context, and with a common experience. Its purpose is to optimize business processes and enhance human communications by reducing latency, managing flows, and eliminating device and media dependencies.
Unified communications (UC) is a commonly used term for the integration of disparate communications systems, media, devices and applications. This potentially includes the integration of fixed and mobile voice, e-mail, instant messaging, desktop and advanced business applications, Internet Protocol (IP)-PBX, voice over IP (VoIP), presence, voice-mail, fax, audio video and web conferencing, unified messaging, unified voicemail, and white boarding into a single environment offering the user a more complete but simpler and more effective experience.
Gartner states "The largest single value of UC is its ability to reduce "human latency" in business processes."
Unified communications is sometimes confused with unified messaging, but it is distinct. Unified communications refers to a real-time delivery of communications based on the preferred method and location of the recipient; unified messaging systems culls messages from several sources (such as email, voice mail and faxes), but holds those messages for retrieval at a later time.
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