Aberdeen's May 2007 benchmark report, Network Transformations: Managing Transitions for Growth, revealed that 63% of organizations surveyed have either completed the transition to IP enabled networks or are currently in the process of making this transition. Managing the performance of voice services delivered over IP networks is possible through execution of variety of strategies; but the challenge that organizations face is in identifying the right strategy and developing capabilities needed for a successful execution of that strategy. This report reveals what impact Best-in-Class strategies and capabilities are having on the availability and quality of VoIP services.